Help & Advice

Employing a Painter and Decorator

We advise you to follow these simple steps:


  • Use a PDA Member: all our members adhere to our Code of Practice and Membership Criteria. We have a dedicated 'Find a Member' facility on the website and you can also call Head Office to see how long they have been in membership
  • Approach 3 seperate companies to compare price and service
  • Always ask for a written quotation and ensure all aspects of the job are included
  • Do not cut corners to save on cost. You will not achieve the best results
  • If you wish for further works to be carried out during the project then this will affect the final cost and you should receive a revised quotation to reflect these changes
  • Expect to pay a small fee upfront. Do not pay for the whole project at the start. Agree the payment stages at the start of the project and uphold these if you are happy with the work
  • At the end of the project if there's problem with the workmanship, do not pay the final fee and contact the PDA.
Hints and Tips

1.  Ensure that when the agreed work is decided, that a start date is confirmed (weather permitting on external work)

3. Ensure colours are chosen for colour cards in the daylight. Artificial light gives a yellowing tinge to most colours

4. Confirm correct finishes for the paint. Do you require High Gloss, Flat Matt, or Satin Finish?  All of these are a personal choice so confirm which you prefer before work commences

5. External painting should always be carried out in dry and ambient temperatures where ever possible

6.  Ensure that all necessary preparation work is quoted for before the work commences. Try to get any of this work completed prior to painting work commencing

7. Is there any remedial joiner or masonry work required prior to commencement?  If so, ensure these have been done prior to the start date

8. Ensure a good quality masonry paint is used if external rendering is to be painted

9. If you purchase the wallpaper always double check that:

 A. You have the correct amount to complete the job

 B. Ensure that each roll of wall covering has the correct matching batch number (this is a different code to the pattern number). Different batches can result in severe shading differences

10. If wall surfaces are not of a good quality, ensure the contractor allows in the quotation to fully prepare and if needed, cross line the surfaces with a good quality lining paper to ensure a good finish on which to hang the paper

11. Always check that the correct adhesive has been purchased for the wallpaper. Many of the top manufacturers of wallpaper will supply their own adhesives

12. If a wall covering appears to be faulty, immediately ask the contractor to stop work and refer the problem back to the supplier

13. The most important thing to remember, is to fully communicate with the contractor throughout the entire contractual period, if there is any part of the work which is causing concern then it is much easier to resolve problem at this point  rather than wait until the job is completed

Mediation & Conciliation

The PDA offers a FREE dispute resolution service to all PDA Member Customers which aims to reach an amicable solution for both parties. Please note we are not a legal service.

If you would like to speak to a member of our team about a problem or query then please e-mail: We will need your contact details, the company name and postcode, and an outline of what you wish to discuss. All enquiries will be treated with confidence until agreed otherwise. 

Lead in Painted Surfaces

The British Coatings Federation's Guide to Lead in Painted Surfaces: Repainting and Removal - Guide for the General Public.

Please click here to download.

Steps to avoid being taken in by paint fraudsters

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